Health Archives | Page 3 of 10

Tier 4- 21st December 2020

January 4, 2021January 25, 2021 Alex CoombesLeave a comment

Monday, 21st of December, 2020

Outdoor and virtual sessions will remain open for bookings so you can finish 2020 strong and go into 2021 even stronger.

TruBe trainers have been prepped on COVID-19 safety and will work to ensure your safety is prioritised. To aid us with this, sessions can take place just one-to-one outdoors.
To support the guidelines in Tier 4, we advise you to stay in your local area. Outdoor spaces do not include private gardens.

Virtual sessions will continue to run as normal. If you need any support around this, please contact a member of our in-house support team.

Outdoor and Virtual sessions include:
Personal training, Boxing, Kickboxing, Yoga, Pilates, Meditation, Stretching, Ballet fit, Pre/Post-Natal fitness & Running.

Tier 3 – 16th December 2020

December 15, 2020January 25, 2021 Alex CoombesLeave a comment

As London moves back into Tier 3 this Wednesday, In-person sessions will remain available for bookings. To aid us with this, we recommend that in-person sessions are delivered outdoors where possible.

To support outdoor training, TruBe sessions can now be rescheduled with as little as three hours notice. You can reach out to your trainer using the number provided in the upcoming bookings section of the TruBe app and website (Located in ‘My bookings’)

Virtual sessions will continue to run as normal. This is so you can decide how best to train for you. If you need any help with this, contact a member of our in-house support team.

Outdoor and Virtual sessions include Personal training, Boxing, Kickboxing, Yoga, Pilates, Meditation, Stretching, Ballet fit, Pre/Post-Natal fitness & Running.

If you have any questions please contact a member of the TruBe support team via support@trubeapp.com

Tier 2- 2nd December Update

December 1, 2020January 25, 2021 Alex CoombesLeave a comment

As of the 2nd December your TruBe trainer can continue to be there for you in-person and virtually.

We understand this may be difficult at times, that is why we are here to help. If you develop symptoms or suspect that you have been in contact with someone who has symptoms, please let your TruBe trainer know using the number linked to the booking.

You can request that your session be switched to a virtual session instead of an in-person session. Virtual training is a great way to connect, and you will receive the same benefits without leaving your home. You will be reimbursed the difference, for this you will need to contact a member of the TruBe team via support@trubeapp.com

Alternatively, if there are more than 12 hours remaining you can cancel your session through your account free of charge.

If there is less than 12 hours notice but more than 3 hours before your session is due to commence, you can request for your session to be rescheduled. To do this please contact the trainer through the number provided in the booking with your request to reschedule.

Once confirmed your booking will be amended in the app. Sessions must be rescheduled for within the next 30days of the booking otherwise will be processed as a late cancellation.

You can expect to see enhanced safety measures as part of our in-person training service. TruBe trainers will be conducting daily checks to monitor their health and be operating in a Covid secure manner.

We will continue to monitor the situation closely and will keep you updated accordingly. In the meantime please contact a member of the TruBe team if you have any questions.

The health and safety of our clients and trainers remain a priority and we would like to thank you for all of your support throughout this time.

If you have any specific hygiene or treatment requests we do ask that you let us know beforehand so that we can pass them on to your trainer.

If you, or any of your household, develops symptoms after having been with a trainer, please let us know so that they can take the relevant measures, to contact TruBe please email support@trubeapp.com or call 074 597835 73.

Train safe with TruBe- 5th Nov 2020

June 17, 2020January 25, 2021 Alex CoombesLeave a comment

Your TruBe trainer can continue to be there for you in-person and virtually. In-person sessions can only be delivered outside on a one-to-one basis until further notice, this is in accordance with new Government guidelines. We will continue to send out updates as circumstances change. We understand this may be difficult at times, that is why we are here to help. If the weather turns bad, or you start to develop symptoms/ think you have been in contact with someone who has symptoms, please let your trainer know using the number linked to the booking.

You can request for the session to be switched to virtual. Virtual training is a great way to connect, and you will receive the same benefits without leaving your home.

If there are more than 12 hours before your session is due to commence you can benefit from our free cancellation policy. Cancellations can be done directly through your account.

If there is less than 12 hours notice but more than 3 hours before your session is due to commence, you can request for your session to be rescheduled. To do this contact the trainer through the number provided in the booking. Once confirmed your booking will be amended in the app. Sessions must be rescheduled for within the next 30days of the booking otherwise will be processed as a late cancellation.

We will continue to monitor the situation closely and will keep you updated accordingly. In the meantime please contact a member of the TruBe team if you have any questions.

The health and safety of our clients and trainers remain a priority and we would like to thank you for all of your support throughout this time. If you have any specific hygiene or treatment requests we do ask that you let us know beforehand so that we can pass them on to your therapist.

Service update regarding the Coronavirus

March 26, 2020June 13, 2022 Alex CoombesLeave a comment

As we continue to monitor the situation regarding COVID-19, face-to-face sessions are currently suspended. This is in response to Government Guidelines and NHS requirements. We believe we have a responsibility to support your health and the health of our Specialists as we all work together to slow the spread of the Coronavirus outbreak.

This page will be updated as the situation develops.

Face-to-Face bookings to be converted to Live Stream sessions

If you have an upcoming Face-to-Face booking, it will be converted to a ‘Live Stream’ session, if you do not wish to continue with the session, you can cancel the session through your account free of charge 12 hours ahead of your session.

TruPlan users

Your sessions will remain intact throughout this period and the pause limit lifted.

You can book Live Stream sessions with your credits, all you need to do is apply ‘Live Stream’ you the Location filter. As Live Stream sessions are priced lower than face-to-face sessions, you will be compensated with additional Live Stream session credits at the end of each renewal period, this will be calculated by the final difference.

Please get in touch if you have any concerns, our help team is here to offer ongoing support and will answer any questions you may have.

TruPack users

All TruPacks will be extended. If you would like to continue with Live Stream sessions all you need to do is apply ‘Live Stream’ you the Location filter and continue to book as normal. As Live Stream sessions are priced lower than face-to-face sessions, once you have completed your sessions, we will calculate the difference and compensate your account with additional sessions to be used on Live Stream bookings.

If you would like to save your sessions for face-to-face bookings, no further action is required at this point. We will be in touch when face-to-face bookings are available again, and you will have the same amount of time to book your sessions as you do now.

Please get in touch if you have any concerns, our help team is here to offer ongoing support and will answer any questions you may have.

Pricing

All Live Stream sessions are at a flat rate of £25 for 1 hour. Whilst face-to-face sessions are suspended, the pricing page has been temporarily removed, we would like to apologies for any inconvenience caused as a result of this.

Corporate Sessions

All corporate sessions have been suspended, if you are interested in providing your employees with Live Stream sessions, please get in touch with a member of the TruBe team.

Live stream sessions

As we continue our mission to make fitness and wellness to all, Live Stream sessions are available to book via the TruBe app and the TruBe website. This is also to support our amazing trainers and wellness specialists.

Live Stream sessions allow you to maintain your fitness and wellbeing where ever you may be. Your chosen Specialist will have prepared a session plan dedicated to you and your goals, this will be in-line with the discipline you selected. Your Specialist will guide you through a one-hour session, coaching you through correct form and alignment whilst offering further feedback in order for you to develop your practice whilst at home. You can invite anyone who is at home with you to join the session or you can enjoy the experience on a one-to-one basis.

To book a Live Stream session, select a discipline, enter the time and date that you would like your session, then set your location as ‘Live Stream’.

Choose your Specialist, then when you are ready, select to confirm.
You will receive two emails, one with the booking details, and the other with the link to join the session.
Your TruBe Specialist will be in touch with you to find out more about your session goals.
You can cancel or reschedule up to 12 hours ahead of your session through your account.
Charge up your device and make sure you have a strong WIFI connection ready for the session.
Make sure you have enough space to roll out a mat.
Position the camera at least one meter away from your mat. Your Specialist will give you guidance on how best to angle your camera.
We recommend that you wear activewear and have a water bottle to hand.
Enjoy your session!

Massage and Running

Unfortunately, Massage and Running will not be supported by the Live Stream option. They will be made available again as soon government and NHS restrictions lift.

Instagram

Follow us on Instagram for live taster sessions and IGTV workouts, search @trubeapp. We would love to see what you are getting up to, tag us in your workout post and we will share you on our story!

Supporting our Specialists.

75% of each booking goes directly to the Specialist, even if you apply a discount to your booking.

Stay at home

We would like to take this opportunity to thank you for supporting us and our dedicated team of Specialists. Since launching in 2015, TruBe has recruited a refined selection of Personal Trainers and Wellness Specialists with a breadth of experience ranging from high-intensity interval training and body conditioning to Barre, Yoga, Pilates and Massage. This diverse offering enables clients like you to discover new ways to exercise.

We also want to thank you for doing your bit by staying at home.